Yes, your data is encrypted at rest and secured using TLS during transit. As you'd expect, we abide by General Data Protection Regulations (GDPR 2018).
Your data is stored in a secure, UK-based cloud that conforms to ISO 27001 standards.
We're NICE assessed, CE marked and MHRA regulated.
The app is available to download worldwide, but we are only signing up hospitals in the UK at the moment. Let us know where you're based and we'll let you know when we start rolling out there.
The app doesn't currently support co-morbidities but we have separate apps for Arthritis and IBD and there are other apps in the pipeline.
No. You'll still need to see your clinical team from time to time, especially when you're feeling unwell. It'll be up to your hospital team to.
Please send us an email at email@example.com and we'll help you get started.
If your hospital is signed up and your report a flare, we'll send your report to your hospital team. In general they will get back to you in 1-2 day, or in line with their helpline reponse times, if they need more information.
Your team should be checking messages you send. They won't always reply, but if you're concerned and you'd like us to check in with them, just drop us a line: firstname.lastname@example.org
If you're using our Android app, the chances are that your phone has closed the app in the background, which prevents notifications from getting through. You can fix this by going to settings > apps > My IBD Care > Battery Optimisation > Select All Apps > Toggle off My IBD Care. Or, easier than that, just log out and back into our app and use the pop up you'll see to take you to the Battery Optimisation page.
Yes, although as with all apps, your mobile operator may charge you for data.
Yes, you can share your data with anyone you choose via email. Go to Me and My Team in the menu and tap on the Email Now button at the top.
Yes, anyone can use the app to manage their condition.
Each article includes the date it was last reviewed at the top. We will review all content at least once a year, but if you find something that needs updating, please let us know.
Yes, you can use the app irrespective. But if you're hospital is signed up, you'll be able to use the app to submit symptom reports and stay in touch with them through our messaging feature.
If your hospital isn't in the list, just let us know by emailing email@example.com and we'll add it right away!
Let us know which hospital you're at and we'll tell you if they're in the process of signing up. And please do talk to you consultants and nurses about the app.
If your care is transferred to another hospital, you can keep using the app by choosing your new hospital from the list in the Me and My Team section of the app, then logging out and back in again. Please note that the app will update according to whether your hospital is signed up.