FAQ

Technical Questions

Is my data secure?

Yes, your data is encrypted at rest and secured using TLS during transit. As you'd expect, we abide by General Data Protection Regulations (GDPR 2018).

Where is my data stored?

Your data is stored in a secure, UK-based cloud that conforms to ISO 27001 standards

What endorsements and accreditations do you have?

We're NICE assessed, CE marked and MHRA regulated.

Is the content in the library kept up to date?

Each article includes the date it was last reviewed at the top. We will review all content at least once a year, but if you find something that needs updating, please let us know.

What happens if I change hospitals?

If your care is transferred to another hospital, you can keep using the app by choosing your new hospital from the list in the Me and My Team section of the app, then logging out and back in again. Please note that the app will update according to whether your hospital is signed up.

Using the App

Is the app available in my country

The app is available to download worldwide, but we are only signing up hospitals in the UK at the moment. Let us know where you're based and we'll let you know when we start rolling out there.

Can I track other conditions?

The app doesn't currently support co-morbidities but we have separate apps for Arthritis and IBD and there are other apps in the pipeline.

Is the idea to replace appointments entirely?

No. You'll still need to see your clinical team from time to time, especially when you're feeling unwell. It'll be up to your hospital team to

I didn't get my welcome email

Please send us an email at contact@ampersand.health and we'll help you get started

What happens if I report a flare through the app?

If your hospital is signed up and your report a flare, we'll send your report to your hospital team. In general they will get back to you in 1-2 day, or in line with their helpline reponse times, if they need more information.

Are my team checking messages I send?

Your team should be checking messages you send. They won't always reply, but if you're concerned and you'd like us to check in with them, just drop us a line: contact@ampersand.health

I'm not receiving my notifications, what can I do?

If you're using our Android app, the chances are that your phone has closed the app in the background, which prevents notifications from getting through. You can fix this by going to settings > apps > My IBD Care > Battery Optimisation > Select All Apps > Toggle off My IBD Care. Or, easier than that, just log out and back into our app and use the pop up you'll see to take you to the Battery Optimisation page.

Can I use the app while I'm travelling?

Yes, although as with all apps, your mobile operator may charge you for data

Can I share my information with my GP?

Yes, you can share your data with anyone you choose via email. Go to Me and My Team in the menu and tap on the Email Now button at the top.

Can I use the app if I don't receive care in the NHS?

Yes, anyone can use the app to manage their condition.

Your hospital

Can I use the app if my hospital hasn't signed up

Yes, you can use the app irrespective. But if you're hospital is signed up, you'll be able to use the app to submit symptom reports and stay in touch with them through our messaging feature.

My hospital in the list - what should I do?

If your hospital isn't in the list, just let us know by emailing contact@ampersand.health and we'll add it right away!

How can I get my hospital to sign up?

Let us know which hospital you're at and we'll tell you if they're in the process of signing up. And please do talk to you consultants and nurses about the app

What happens if I change hospitals?

If your care is transferred to another hospital, you can keep using the app by choosing your new hospital from the list in the Me and My Team section of the app. Please note that the app will update according to whether your