Get more out of My IBD Care with Elena AI.
Your personal guide through life with IBD. Living with Crohn’s Disease or Ulcerative Colitis can feel unpredictable and exhausting. You’re constantly making decisions, tracking symptoms, managing mental wellbeing and trying to understand what your body is telling you, often between appointments, on your own. ElenaAI is here to change that.
Try Elena now for free
ElenaAI is a smart assistant available for free within the My IBD Care app. More frequent users of the feature can subscribe to ElenaAI Plus to receive unlimited access to Elena’s support. While the app helps you map your condition, symptoms, and lifestyle, Elena acts as your personal guide offering personalised, non-medical guidance to help you make sense of your data, feel reassured, and navigate everyday life with more confidence.
A smarter companion that works for you
If you already use My IBD Care, you’ll know it’s a doctor-developed smart companion that makes living with Crohn’s or Ulcerative Colitis easier, whether you’re newly diagnosed, navigating a flare, or managing remission.
My IBD Care helps you track symptoms, medication, and lifestyle with minimal effort, connect the dots between sleep, stress, activity, and gut health, learn practical ways to manage day-to-day life with IBD, and feel more prepared, supported, and in control.
“For me this app was awesome for monitoring symptoms as I tapered off prednisone. It helped me to understand my baseline, it helped me to understand what my symptoms meant and overall was a massive part in my journey of regaining my confidence and learning how to live life while managing my Ulcerative Colitis.”
What Elena can help with
ElenaAI securely accesses the information you choose to log in My IBD Care, from bowel movements and flares to sleep trends and mental wellbeing, and uses it to provide guidance tailored to you.
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to summarise your flare history to help you spot patterns over time
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to help you prepare for appointments by pulling together a snapshot of your data
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to explain results, such as calprotectin stool tests, in plain terms
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to provide reassurance or guidance when you’re unsure what to focus on next
Calm, confidential support, whenever you need it
You don't need to navigate Crohn’s disease and ulcerative colitis alone.
ElenaAI offers:
24/7 access to non-medical guidance, calm, non-judgemental emotional support, instant insight and signposting using trusted information.
All guidance is drawn from medically approved Ampersand Health content, ensuring it’s safe, relevant and clinically grounded.
Built on trust
Like the rest of My IBD Care, ElenaAI is built with safety, privacy, and clinical credibility at its core. Developed by specialists, uses trusted, medically approved content, fully GDPR compliant, and your data is encrypted and securely stored. Your conversation content is not shared with clinicians, third parties, or anyone.
Hand-in-hand with your NHS care team
My IBD Care is already integrated into routine NHS care for many people. Around 1 in 7 UK users are treated at hospitals that connect directly with the app, giving clinicians visibility of symptoms and lifestyle data between visits and enabling more proactive, personalised treatment. ElenaAI supports everyone using the app, helping you make sense of your data and feel more confident between appointments, whether or not your hospital is currently integrated.
“Knowledge is power. This app gives you precisely that: power over your condition. With evidence based consultants and specialists opinions, not the regular Google search. It's a holistic approach to IBD which is fundamental for getting and maintaining it under control… I would definitely recommend!” - Sara
FAQ
What is ElenaAI?
ElenaAI is an AI-powered chat feature within the My IBD Care app. She provides confidential, non-medical support to help people living with Crohn’s or Colitis reflect on their data, access clear explanations, and feel supported in managing day-to-day life. ElenaAI works within My IBD Care using information you choose to log or share. She does not monitor you in the background, make clinical assessments, or act on your behalf.
Does ElenaAI give medical advice?
No. ElenaAI does not provide medical advice, diagnoses, treatment recommendations, or clinical decision-making. She offers non-medical information, explanation, reassurance, and signposting. This can help you understand your data, prepare for appointments, and think about what you may want to discuss with your healthcare team.
Is my data and are my conversations safe and private?
ElenaAI only uses information you enter into the My IBD Care app or choose to share within a conversation. Your data is not shared with OpenAI, who produce the underlying large language model. Conversation content is not shared with clinicians or third parties. Ampersand Health applies robust data protection and security measures in line with applicable regulations. The App Privacy Policy is available within the My IBD Care app and on our website.
How accurate are ElenaAI’s responses?
ElenaAI is powered by a large AI language model developed by OpenAI. It is designed to generate helpful explanations, summaries, and supportive information based on patterns in language and data. Like any AI system, responses may occasionally be inaccurate, incomplete, outdated, or not fully applicable to an individual situation. ElenaAI should be used as a supportive tool, not as a source of authoritative or clinical guidance.
How does ElenaAI personalise its responses?
ElenaAI tailors responses using information you have entered into the My IBD Care app, such as symptoms, stool patterns, sleep, stress, activity, and medication routines. She uses this information to highlight patterns, changes, or trends over time. ElenaAI does not infer medical states, make predictions about disease activity, or use data that you have not chosen to provide.
Can ElenaAI help someone recognise when they may be having a flare?
ElenaAI can help you notice changes or shifts in your logged symptoms and patterns over time. She is not designed to determine whether you are medically in flare, assess disease severity, or replace clinical judgement. Any concerns about flares should be discussed with your healthcare team.
Will ElenaAI explain medical tests and results?
If test results are entered into the app, ElenaAI can help explain what those tests measure and show how results have changed over time. She does not interpret results, label them as normal or abnormal, or provide diagnostic conclusions.
Does ElenaAI give medication advice?
No. ElenaAI does not recommend starting, stopping, or changing medications. She is drug-agnostic and can support understanding and consistency by explaining why routines matter, helping you think through practical adherence challenges, and supporting conversations with your healthcare team.
What happens if someone’s symptoms feel urgent?
ElenaAI can highlight general warning signs that are commonly advised to be escalated and encourage you to seek appropriate support. She does not assess urgency, manage emergencies, or replace professional judgement. If symptoms feel severe or concerning, you should contact your healthcare team or seek urgent care directly.
How is ElenaAI different from tools like ChatGPT?
ElenaAI is built specifically for people living with inflammatory bowel disease and operates within the My IBD Care app, rather than as a general-purpose AI tool. Trust and privacy are central to this design. Conversations take place within a healthcare platform governed by Ampersand Health’s data protection and privacy standards. Information shared with ElenaAI is not used for advertising, profiling, or consumer marketing purposes, and is handled in line with healthcare-grade standards for confidentiality, security, and governance. ElenaAI is disease-specific by design. She operates within a clinician-approved, charity-validated, and research-informed ecosystem, using only the IBD-relevant information you choose to log. This mirrors why many people prefer condition-specific health tools over general internet search or broad AI companions. Cost may also be a factor for some users. ElenaAI is priced to be accessible for people who want AI-based health support without committing to higher-cost general AI subscriptions that are designed for a wide range of non-health use cases. For users whose hospitals are connected to My IBD Care, ElenaAI is part of an integrated care environment. This allows her to support continuity between day-to-day self-management and preparation for clinical care in a way that standalone AI tools cannot.
Is ElenaAI free to access?
You can chat with ElenaAI for free with limited monthly interactions, or upgrade to paid ‘Plus’ for uninterrupted access. Both tiers provide the same features. The Plus subscription offers a higher interaction allowance for people who want to use ElenaAI more regularly. Subscription fees help support the ongoing development of ElenaAI’s capabilities over time.
